Refund and Cancellation Policy of Raghav Polychem Pvt Ltd
Last updated: June 19, 2023
This Refund and Cancellation Policy outlines the procedures and guidelines for returns, refunds, and order cancellations at Raghav Polychem Pvt Ltd. Please read this policy carefully before making a purchase.
1. Order Cancellation
Raghav Polychem Pvt Ltd understands that circumstances may arise that necessitate the cancellation of an order. Our cancellation policy is as follows:
- Standard Products: Orders for standard products may be cancelled without penalty within 24 hours of order placement, provided production has not begun.
- Custom Formulations: Orders for custom formulations may be subject to cancellation fees if raw materials have been procured or production has begun. The cancellation fee will be determined based on the stage of production and costs incurred.
- Post-Production: Orders that have completed production cannot be cancelled and will be subject to our return policy.
To cancel an order, please contact our customer service team immediately at +91 98765 43210 or send an email to conatct@raghavpolychem.com with your order details.
2. Return Policy
We strive to ensure that all our products meet the highest standards of quality. However, if you are not satisfied with your purchase, our return policy is as follows:
- Eligibility Period: Returns must be initiated within 7 days of receiving the product.
- Condition of Products: Products must be unused, in their original packaging, and in the same condition as received.
- Non-Returnable Items: The following products cannot be returned:
- Custom formulated products specifically created to your specifications
- Products that have been opened, used, or tampered with
- Products with broken or removed seals
- Products that have been exposed to contamination
- Documentation: All returns must be accompanied by the original invoice and a completed return form explaining the reason for return.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at +91 98765 43210 or email conatct@raghavpolychem.com to obtain a Return Merchandise Authorization (RMA) number.
- Complete the return form provided by our customer service team.
- Package the product securely in its original packaging along with the completed return form and original invoice.
- Clearly mark the RMA number on the outside of the package.
- Ship the package to the address provided by our customer service team.
Please note that the customer is responsible for return shipping costs unless the return is due to our error (incorrect product shipped or defective product).
4. Refund Process
Once your return is received and inspected, our refund process works as follows:
- Processing Time: Returns are processed within 7-10 business days of receipt.
- Quality Inspection: All returned products undergo quality inspection to ensure they meet our return policy requirements.
- Refund Method: Refunds will be issued using the same payment method used for the original purchase.
- Refund Amount: The refund amount will include the cost of the product. Shipping and handling charges are non-refundable unless the return is due to our error.
- Restocking Fee: A restocking fee of 15% may apply to certain returns, particularly for specialty products.
5. Defective or Damaged Products
If you receive a defective or damaged product:
- Notify us within 48 hours of receiving the shipment.
- Provide photographic evidence of the damage or defect.
- We may arrange for inspection or require the return of the defective product for evaluation.
- If the claim is valid, we will either replace the product or issue a full refund including shipping costs.
6. Special Considerations for Bulk Orders
Bulk orders (defined as orders exceeding [quantity or value]) are subject to special considerations:
- Returns for bulk orders must be initiated within 3 days of receipt.
- Partial returns of bulk orders may be subject to adjustment of any volume discounts that were applied to the original order.
- Inspection costs for bulk returns may be deducted from the refund amount.
7. Modifications to Orders
Requests for modifications to pending orders will be accommodated when possible, with the following considerations:
- Modifications must be requested within 24 hours of order placement.
- Additional costs may apply if raw materials have been procured or production has begun.
- Modifications to custom formulations may affect delivery timelines.
8. Contact Information
If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us:
